At Bolsover Cruise Club our renowned customer service is at the heart of everything we do. Here you can read what some of our customers have to say about the service we provide.
Write a Testimonial
There’s no need to register to write a testimonial on our website.
Write Testimonial »
First class customer service
We had to change our booking due to the recent virus situation and our new booking was taken by Marcus.
He guided us through our options for our new booking with first class customer service.
To the Bolsover Team,
My wife and I just wanted to pass on our sincere thanks to the Bolsover team for the professional and courteous manner in which they dealt with our recent cruise cancellation due to the current virus situation.
Every time I have called, my query was answered in a very timely manner, and with a pleasant voice on the end of the phone and nothing is too much trouble.
We all realise these are very difficult times for the cruise industry right now but we WILL get through it together, and my wife and I look forward to many future cruises.
You can be rest assured we will be booking again through Bolsover Cruise Travel because of their excellent customer service.
Ron and Lorna Taylor.
First timers with Bolsover
Excellent service, would recommend Bolsover to friends. will certainly use the Bolsovercruiseclub again. 🙂
Hayley has been booking our cruises and her advice and assistance has been outstanding. The administration team also deserve a mention as their attention to detail is excellent. The receptionists at Barlborough are welcoming and friendly overall superb service from all at Bolsover.
Excellent service we have now booked 3 cruises with Bolsover all Celebrity Cruises and the service as been brilliant .nothing is to much trouble .get you the best deals they can so thank you
This is our first booking with Bolsover Cruise club. I have been very impressed with the service, nothing has been too much trouble. We will definitely be booking again through them.
Ventura Cruise to Amsterdam
Bolsover have always been professional and efficient in every transaction we have made with them. Nothing seems too much for any of their staff. Have strongly recommended them to all our friends when booking any form of holiday!
Bolsover great service realy good advice very friendly
I will always use them great service
I have booked through Bolsover for our last number of cruises from short notice to booking well in advance. Whoever we have dealt with in the company have been extremely pleasant and helpful and have gone above and beyond to help and advise. Thank you all for you kindness and patience
From when we enquired about our upcoming cruise to the fact that they offered to print off all documentation , and then on top of this 2 friends decided to come with us. The service was first class kept informed of cabin allocation as were our friends. Don,t hesitate book with these wonderful people they deserve your booking.
After booking direct with a cruise company last time we cruised and having long telephone waits and delayed responses to emails it has been an absolute breeze booking through Bolsover this time. Thank you to all the staff that have dealt with our booking and we will definitely be using you again,
First class service
I have booked cruises with Bolsover for a number of years now and Jennifer is the great cruise agent I book with. She knows my preferences and always helps me choose the right cabin etc. and if a really good solo offer becomes available she really helps me.
We always use Bolsover. The service you receive is exceptional & the attention to detail is superb, whether is a query or firm booking. We highly recommend. Thank you team for all your hard work.
arcadia new year
was advised this cruise excellent choice cant fault anything they do nothing is too much trouble
First Class Service
We have used Bolsover for many years now and found them to professional in every aspect of the booking and administration of our holiday. Any query just ring and they will sort without question.
top customer service
may not always be the cheapest but always the best customer service
Experienced help when needed!
Any agent can book you a cruise . However when a family crisis happens you will be glad of the experienced help & advice from Bolsover Cruise Club. This has happen to us twice . Fortunately
our Consultants quickly advised & supported us. This was greatly appreciated at such stressful times.
BOOKING OUR AROUND THE WORLD CRUISE
Just to say, we found your service, your advisors and all the arrangements excellently completed. We had a few queries, but were quickly advised how to handle these and found the ladies very helpful. We would definitely come to you again when booking, as we have done in the past. An elderly couple from Exeter.
A great company
Bolsover are always so professional, helpful and friendly. I have been using them for nearly 20 years and would highly recommend and have done so. They are “ simply the best! “
Simply the very best
We have been booking with Bolsover for many years now. Extremely pleasant staff, nothing a bother, very experienced, totally helpful, and we at all times feel very confident in booking our cruises with them. About two years ago we had to cancel a cruise within 16 hours of our departure as my husband took ill and was admitted to hospital. Bolsover were very supportive, and totally professional as it was a very stressful time for us. Cannot recommend them enough!
away we go
helpful at any time with any queries on the phone or at the cruise club
Good As Ever
20+ cruises through Bolsover – they have replaced the “Beast of” as the Best of Bolsover!
I have been using Bolsover for many years the service is excellent
I hope to be using them for many years to come.
Such a lovely friendly courteous team. Always prepared to go the extra mile to ensure professional efficient service for their customers.
I highly recommend Bolsover Cruise Club.
It was no problem booking with Bolsover, everyone is knowledgable and friendly. Will definitely use them again.
Bolsover are excellent in every way. Great service always and extremely professional and helpful.
Knowledgeable, efficient service
We only recently used Bolsover Cruise, so far very pleased with our dealings. The cruises booked have been made easy with the gents. Also very good and quick getting back with prices after an enquiry. Discussing our requirements is smooth as the agents listen to ensure we get what we request. Their knowledge of the ships is also outstanding. Very satisfied with service received.
Having found Bolsover we never use anyone else
Have booked with bolsover for all but our first cruise.
This year we had booked to go on Oceanas repositioning cruise from Malta to Dubai which as many know got cancelled
Amber was great sorting things out and booking our cruise in the Carabbean on Nov 29 th in place of the cancelled one managed to get the balcony cabin that we wanted. Then she was an angel when I phoned a couple of weeks later and she sorted out another repositing cruise from Malta to Dubai for Oct 2020 as long as the Iranians behave themselves
Nothings ever too much trouble have a qerry just ring up and they will find you the answer
Bolsover - The only choice
We have cruised since 1997 with Bolsover as our cruise agent & have always received excellent customer service.
In my organisation I train customer service to front line teams & always use Bolsover as an example of the exceptional & of going the extra mile.
The service has always been fantastic. We would not consider any other agent. Many thanks
I have booked and enjoyed all aspects of using Bolsover Cruise Club. Up until the loss of Thomas Cook, It was all easy,and smooth. If i decide to go on a different cruise ,I will again use this excellent travel agency.
Trusted Cruise Club
Always an excellent service, you need someone you can trust when booking a cruise. We have always been very satisfied that we receive just that.
Service at its best
Bolsover cruise club provided one of the best customer service experience I have ever had a 100%,satisfactory service from the minuet you walk into the store to when you actually embark your cruise I would recommend Bolsover to anyone well done you are credit to your industry
New to Bolsover
As our long time agent of 15yrs plus was made redundant, so we moved over to Bolsover. I dealt with Emma who was exceptionally efficient and has managed our first booking with Bolsover very well. We are now looking to cement a good working relationship with this company
Just to say Good Luck in your retirement.
We shall miss you very much indeed, as you have been an absolute star with all our reservations, which have been complex at times to say the least.
Always efficient, pleasant and always wanting the best for us.
Thank you Nathan
It is always a pleasure to deal with Nathan,very friendly and understands our requirements without too much explanation,hes always helpful,polite and curteous.
not sure if this is the right page but just wanted to say a special thank you to daisy on the reservation team
she went above and beyond to help us with our booking and for that we are very grateful
Really pleased with everyone at BOLSOVERCRUISECLUB complete satisfaction and definitely would recommend to our friends
Booking a cruise
Excellent service from everyone we dealt with at Bolsover. Staff took the hard work of booking our cruise out of our hands and they delivered a perfect experience. All our questions were immediately addressed and no query too small. Was a pleasure booking our cruise using Bolsover – a no hassle process from beginning to end being looked after by experienced, caring staff. Would recommend to family and friends that using Bolsover to book a cruise is a stress free experience. Only thing that we have to do is – enjoy our cruise . Thank you Bolsover.
I’ve used Bolsover to book my cruises for a number of years and I’ve always found them friendly and helpful sorting out the best deals and cabins to suit my requirements. They know my cruise history and usually have cabin and deck options to suit my needs. When booking my next cruise they knew all about the cabins and layouts without me having to look them up. They are always happy to help and I’ll be contacting them again for my future cruise needs.
Always get excellent service from Bolsover. Willing to go the extra mile to satisfy customers.
ONE 2 ONE is just the best
Just getting ready to go down to Southampton to board Queen Victoria. Last month booked QM2 so with next year as well that is 3 coming up and all booked with Leigh who cannot do enough for us. Over the phone or in person she is like a breath of fresh air and just what we need when we are not sure for our next cruise. This is a big well done to Bolsover Cruise Club.
Always provides excellent service nothing is too much bother we can’t praise Nina enough for everything she does it will always be Bolsover for us
Never look elsewhere
On a cruise we were introduced to Bolsover. Service is excellent, staff are amazing. Dealt with them now for ten years and cannot fault them at all. Professional, courteous, knowledgeable staff.
I have been using Bolsover for a number of years. All the team provide excellent service. Highly recommended.
I have used Bolsover for years and today Lexi organised a Seabourn cruise for us and our party. It wasn’t straightforward but she dealt with our requirements extremely well, promptly and in a friendly manner. Very pleased and grateful to her. Well done Lexi and thank you.
why Bolsover in a digital age
I have used Bolsover Cruise Club for over 25 years and have experienced exceptional service throughout. The dedicated sales person is (Emilia in my case ) a great bonus as you can build a rapport with them and they get to know your likes/preferences. Also nothing is too much trouble and they genuinely go out of their way to match your aspirations and budget. Whether I’ve decide to book or not I’ve always received the same efficient courteous service and attention. In today’s modern impersonal world it’s refreshing to have good old fashioned service which delivers a better result than any search engine !
Been with Bolsover for years would not dream of using any other cruise specialists .
The best I’ve ever used
I have cruised for over 20 years and have used a number of companies. However, Bolsover is the best that I’ve used. Very helpful staff and I appreciate all the help I get from them
Good service again.
Once again, Adele at Bolsover has done a first class job arranging our latest cruise. Nothing is too much trouble and she is lovely to deal with. Thank you.
Bolsover the Best
Bolsover Cruise Club was recommended to us by a friend before our first cruise back in 2000 and your service has always been superb ever since so we have never thought of changing. Long may you remain with us.
Staff always very friendly and helpful
Even giving us up grades when they can
Always the best
Whatever the cruise, whatever the problem, BCC sort it. The staff are always friendly and helpful. Nothing is too much trouble
That’s how I describe the service that we get from Bolsover Cruise Club whenever someone asks who I book with. The staff are knowledgeable and always helpful. They also take pride in the service they offer. We feel completely safe in their hands.
Always book my cruise holiday with Bolsover and as usual great customer service and already thinking of my next cruise booking and guarantee I will be back in touch when ready
Great service. Paperwork arrived in the post on time. Thank you Roxy
Jennifer is the best
I have booked a number of cruises with Jennifer and she is brilliant at her job, she gives great advice and really helps me choose the best deals, cabins etc and let’s me know if there is something she thinks I would be interested in. I just hope she never leaves Bolsover
Simply the Best
I have booked with Bolsover for many years and have always received excellent and efficient service without exception. My thanks to all.
We have used Bolsover for about 20 years now and have always found the company and your staff to be absolutely first class. All your staff are always very friendly and lovely to talk to. Nothing is too much trouble, your costs are always very good, and your help and advise is much appreciated. You save us a lot of time in selecting cruises that meet our requirements and sort out all the extras such as transfers, hotels and flights for us, great. We thoroughly recommend Bolsover to lots of people, well done to you all.
After booking many cruises with various different travel agents I finally decided to give Bolsover my business, and the only thing that I regret is that I didn’t use them before.
Hayley Sanders handled my booking, she was very helpful and efficient, talking me through everything and making sure that all my needs were met. Since booking I’ve received a booklet with cruise documents, an email asking if I wanted my e-ticket printed and another email wishing me Bon voyage. I’ve never had any communications from other travel agents other than the initial documents before. Well done Bolsover you really have excelled.
Bolsover cruise club
Bolsover cruise club staff at meadowall are the best very helpful friendly and courteous we have always booked with Bolsover as we always get good service
Above and beyond!
I recently booked a cruise for my wife and myself on Oceana and tried to contact our friends who go with as. I could not contact them on a land line or mobile and asked your rep Daisy if she could attempt to contact them for me. Daisy seems to like a challenge and kept on trying until eventually, she got through! Our holiday is complete thanks to Daisy’s persistence. You are a star and do Bolsover Cruise Club proud. Thank you so much.
My booking was handled well
My disappointment was i was told i would be sent tickets two weeks prior to departure.
What actually happened i wad sent a link to download them.
My sister had to do it for the four of us. Others going with me booked direct with rccl, so not sure what a travel agents roll is.
I had the dame problem in April with an agent booking pand o, this is why i chose to book with you.
The Internet has. A lot to answer for.
I have booked many cruises through Bolsover Travel and recommended many friends to do the same. All the staff are excellent so polite and professional, I do have to give extra thanks though to Poppy who has been absolutely A 1 especially during the recent launch of the winter Oceana cruises. Under great pressure for several days like me hundreds of people wanting to get away for a break this Autumn /Winter and thanks to Poppy and Bolsover staff we got what we wanted. Good luck for the future and carry on doing what you do so well.
We have had exemplary service at the hands of Melissa who I always contact direct as she has a complete grasp of our history, background and preferences.
She deserves a medal for her work and ethics.
I switched from my usual agent to Bolsover Cruise Club because I was told they were exceptional. I must say they have lived up to that. Excellent service from start up to departure. Thank you very much Bolsover. I will be back.
Well done everybody at Bolsover.
I have found your staff kind and thoughtful when I have had a problem. Nothing is too much trouble, because I am not very good with the internet they have been ready to help me. Well done, Bolsover yet again.
Excellent Cruise Company
We have booked many, many cruises with Bolsover over the years and have always been very happy with them.
They have all your information on file, so that you don’t have to go through the rigmarole of names, addresses, passport numbers, insurance policy numbers etc. etc every time we contact them.
They even phoned us to tell us that we needed to renew our passports before the next cruise.
The cruise consultants are the most pleasant and helpful we have ever encountered, nothing is too much trouble.
Just tell them your requirements (budget/region/cabin type and location etc.) and they will do a live search to see what is available.
They almost always manage to beat any price you have been quoted and the whole experience is just first class.
They will even arrange a bespoke holiday for you (flights, cruise and hotel stays) without any obligation.
We will ALWAYS use them.
We have all ways dealt with Jay Stout and have been most impressed with the standards and quality of services would all ways book with Bolsover they are always friendly
Just the Best
Thanks once again to Sophie Bedingfield for smoothly arranging yet another cruise for us. Bolsover have come up trumps with organisation each time we cruise, arranging just what we ask for; happy to answer all our queries & ensuring all notifications arrive promptly. We would recommend them to anyone who wants to ensure a smooth transition for their requests.
Big thank you to Jennifer for all your help in enabling me to secure my holiday today. The Bolsover team always try to work with their customers to get a satisfactory conclusion. Thank you again.
We are very happy to recommend Bolsover for we have booked every cruise with them and this is unlikely to change. This makes nine or ten with Cunard and about four with P and O.
Another satisfied customer
Excellent service nothing is too much trouble always ready to go the extra mile.
Easiest way to book a cruise
We have used Bolsover Cruise Club for a number of years and they have always been efficient and given superb service. With one of us needing an adapted cabin, we can pose more difficulty than other people but we have always found the staff to be understanding.
We have recommended Bolsover to several members of our family and to many friends.
Cannot speak highly enough of the staff and all the help they have given us and, I am sure, will continue to give us with our new bookings.
Always used Bolsover
Over the years I can honestly say I have had excellent service from Bolsover. I will always trust them to help me with bookings etc.
I have also recommended you to my friends and never once have I had a complaint from them. Looking forward to booking my next cruise.
I have dealt with Bolsolver for many years, having been recommended by a friend in the 1980s/1990s. I have never regretted taking up this recommendation. Bolsolver have booked 20/30 cruises for me and my late wife over the years and I have always been more than satisfied with the help I have received. Bolsolver staff have ALWAYS dealt with me in an efficient and pleasant manner.
Really gr8 service staff extremely helpful answering all my questions & giving useful advice
Just returned from an 11 day cruise on Celebrity Constellation but sadly the flight home from Venice was cancelled by EasyJet a few hours before departure. With little support from either Celebrity or EasyJet being offered, we contacted Bolsover Cruise Club and within a hour we had a new flight organised for the next day, plus a hotel. We cannot praise them enough for their help and support, they were superb and many of the other stranded passengers wanted to know who our agent was!
Bolsover Cruise Club.
All went like clockwork as usual.
Thanks to all the staff.
Have used Bolsover since way back when a passenger recommend you to us, would not use anyone else, Poppy our cruise consultant is the best, always treats us now like friends which she is now to us.
As always, brilliant service. Doesn’t matter how many silly questions staff mostly know the answers and if they don’t they will find out.
Have used Bolsover since we first started cruising years ago. Their customer service is excellent, nothing too much trouble and no question unanswered. I would unhesitatingly recommend them to anyone.
Always happy with Bolsover
We have been with Bolsover for 16 years. They are always helpful and polite and we cannot fault them. Hope to be with Bolsover for many more years. Well done. Not many firms give the level of service that you do.
Kind regards Jean Redding
Trouble Free Booking
Bolsover was recommended to me years ago by a friend, previously I had been booking through High Street travel agents. Over the numerous dealings I have had with Bolsover staff, I have never encountered any problems. They are most pleasant on the telephone. On one or two occasions when I have been unable to answer my call, in not too shorter time, I get a call back saying they were sorry they were too busy at the time to answer my call.
Thank you to all at Bolsover. Staff are always, helpful and friendly.
We appreciate the “Bon Voyage and welcome home ” messages.
Bolsover big thank you
Complete confidence in this company as we have dealt with them for many years now from giving advice to booking your cruise. Very conscientious, polite with genuine belief in themselves to offer you the best cruise ever . Always helpful and enthusiastic in knowing their job which give you the confidence to trust in their judgment
Cannot do enough to oblige
Complete confidence in this company from giving advice to booking your cruise. Very conscientious, polite with genuine feed back.
Highly recommend bolsover.
Many thanks for all your help, from booking our cruise to the final week before departure.
Marie and Pete Lougheed
Excellent sales staff👼, Admin letting the side down. 😠
Asked for our E-tickets to be printed as we haven’t got a printer. Sales always agree to this service but admin seems reluctant to fulfil this service for us.
Other companies offer this service so come on Bolsover Cruise Club take note!!
FIRST CLASS SERVICE FROM ALL THE STAFF EACH TIME HAVING CALLED.
HIGHLY PLEASED TO FOLLOW UP WITH MY FRIENDS.
20 years of excellent service
We have used Bolsover for 20 plus years. They are courteous, knowledgeable, and communicative! Their phone system allows them to know who is calling which gives a special impression of being known before a conversation commences!
Altogether and simply excellent.
I always use your company. Great service, nothing is too much trouble the staff go out of there way to make sure you enjoy the cruise. Special thanks to Bethany for all her help and kindness. Thank you Joy Willis.
ARCADIA And BOLSOVER
Exellent service as always and difficult to use anyone else
The very best
We have always had excellent service from Bolsover. Telephone booking is so easy, advisors are always friendly and helpful, always happy to answer our questions. If we book onboard we will always transfer the booking to Bolsover. Thank you for looking after us.
Excellent Service always
We have been dealing with Bolsover Cruise Club for the last 12 years. From our first encounter with them until now, they have given excellent service, nothing seems to be too much trouble, what ever questions we have had they have given prompt service. We recommend them to anyone who asks who we book with and we would not go anywhere else, even when we have booked on board ship we always transfer the booking to them. Long may you continue with this service.
Again fantastic trouble free booking from bolsover team sometimes we have a drive to the fabulous office where we are made to feel most welcome and a cup of coffee azura is our next ship and we look forward to booking g again with bolsover in fact wouldn’t even think of booking with anyone eles!! Down to the last detail all dealt with cannot thank them enough highly recommend
Amazing Customer Service
Yet again, Bolsover Cruise Club have excelled themselves. The personal touch of an email wishing us Bon Voyage is the icing on the cake, again amazing customer service throughout the process which began almost 18 months ago, same Consultant throughout, Thank you once again, this is not goodbye as we have 3 more cruises booked with you!!! Thoroughly recommend to all my cruising friends! Thank you!!
First class job done!
It was with some trepidation that 18 months ago my friend and I booked our first ever cruise. BCC, and Adele in particular, was recommended to us and we are so thankful that we had such expert advice and recommendations. We returned home from our P&O Baltic Cruise to St Petersburg yesterday. On our last day aboard we arranged a second cruise on Aurora for next spring and BCC have taken over all the organisation for that now. Thank you Bolsover Cruise Club for choosing our cabins, explaining the various food and excursion options, advising us on coach bookings and so much more. All very much appreciated.
Cruise to Norway
Very happy with the service Bolsover cruise club offered they went the extra miles to make the booking a pleasure will certainly use them again.
could be better
enquired rather late about the cruise,and was put on stand by with promise to ring. noone did so a few weeks later I rang and there was a cabin available. As a long standing member nearly always booking with your firm did expect better.
Professional Handling of booking.
We have no problem in recommending Bolsover Cruise Club, always very knowledgeable when answering inquiries. Staff are friendly from the first answer of phone call .Thank you for making booking so easy.
P and O cruises
Bolsover cruises are consistently efficient prompt and give excellent services. I have booked about 15 cruises with Bolsover and would not consider using any other agent.