Customer Testimonials

At Bolsover Cruise Club our renowned customer service is at the heart of everything we do. Here you can read what some of our customers have to say about the service we provide.

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ONE 2 ONE is just the best

Just getting ready to go down to Southampton to board Queen Victoria. Last month booked QM2 so with next year as well that is 3 coming up and all booked with Leigh who cannot do enough for us. Over the phone or in person she is like a breath of fresh air and just what we need when we are not sure for our next cruise. This is a big well done to Bolsover Cruise Club.
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By IAN MANNING on 16 October 2019
Brilliant Bolsover

Always provides excellent service nothing is too much bother we can’t praise Nina enough for everything she does it will always be Bolsover for us
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By Kevin Rogers OBE on 15 October 2019
Never look elsewhere

On a cruise we were introduced to Bolsover. Service is excellent, staff are amazing. Dealt with them now for ten years and cannot fault them at all. Professional, courteous, knowledgeable staff.
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By Deborah on 15 October 2019
Excellent

I have been using Bolsover for a number of years. All the team provide excellent service. Highly recommended.
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By Geraldine Jevons on 14 October 2019
Excellent service

I have used Bolsover for years and today Lexi organised a Seabourn cruise for us and our party. It wasn’t straightforward but she dealt with our requirements extremely well, promptly and in a friendly manner. Very pleased and grateful to her. Well done Lexi and thank you.
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By David Smith on 10 October 2019
why Bolsover in a digital age

I have used Bolsover Cruise Club for over 25 years and have experienced exceptional service throughout. The dedicated sales person is (Emilia in my case ) a great bonus as you can build a rapport with them and they get to know your likes/preferences. Also nothing is too much trouble and they genuinely go out of their way to match your aspirations and budget. Whether I’ve decide to book or not I’ve always received the same efficient courteous service and attention. In today’s modern impersonal world it’s refreshing to have good old fashioned service which delivers a better result than any search engine !
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By dermot mullins on 08 October 2019
Loyal Customer

Been with Bolsover for years would not dream of using any other cruise specialists .
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By Graham Haslam on 07 October 2019
The best I’ve ever used

I have cruised for over 20 years and have used a number of companies. However, Bolsover is the best that I’ve used. Very helpful staff and I appreciate all the help I get from them
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By Catherine Coxon on 07 October 2019
Good service again.

Once again, Adele at Bolsover has done a first class job arranging our latest cruise. Nothing is too much trouble and she is lovely to deal with. Thank you.
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By Alistair Camery on 07 October 2019
Bolsover the Best

Bolsover Cruise Club was recommended to us by a friend before our first cruise back in 2000 and your service has always been superb ever since so we have never thought of changing. Long may you remain with us.

Staff always very friendly and helpful

Even giving us up grades when they can
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By Mr Kenneth Edwards on 03 October 2019
Always the best

Whatever the cruise, whatever the problem, BCC sort it. The staff are always friendly and helpful. Nothing is too much trouble
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By Ray Oakley on 03 October 2019
absolutely dependable

That’s how I describe the service that we get from Bolsover Cruise Club whenever someone asks who I book with. The staff are knowledgeable and always helpful. They also take pride in the service they offer. We feel completely safe in their hands.
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By Paul Bond on 03 October 2019
Thanks again

Always book my cruise holiday with Bolsover and as usual great customer service and already thinking of my next cruise booking and guarantee I will be back in touch when ready
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By Dave on 01 October 2019
Many thanks

Great service. Paperwork arrived in the post on time. Thank you Roxy
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By Mrs J Archer on 27 September 2019
Jennifer is the best

I have booked a number of cruises with Jennifer and she is brilliant at her job, she gives great advice and really helps me choose the best deals, cabins etc and let’s me know if there is something she thinks I would be interested in. I just hope she never leaves Bolsover
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By BERNADETTE CONNOLLY on 23 September 2019
Simply the Best

I have booked with Bolsover for many years and have always received excellent and efficient service without exception. My thanks to all.
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By Carol Whiting on 20 September 2019
Thankyou

We have used Bolsover for about 20 years now and have always found the company and your staff to be absolutely first class. All your staff are always very friendly and lovely to talk to. Nothing is too much trouble, your costs are always very good, and your help and advise is much appreciated. You save us a lot of time in selecting cruises that meet our requirements and sort out all the extras such as transfers, hotels and flights for us, great. We thoroughly recommend Bolsover to lots of people, well done to you all.
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By Ray and Lida George on 20 September 2019
Thank you.

After booking many cruises with various different travel agents I finally decided to give Bolsover my business, and the only thing that I regret is that I didn’t use them before.

Hayley Sanders handled my booking, she was very helpful and efficient, talking me through everything and making sure that all my needs were met. Since booking I’ve received a booklet with cruise documents, an email asking if I wanted my e-ticket printed and another email wishing me Bon voyage. I’ve never had any communications from other travel agents other than the initial documents before. Well done Bolsover you really have excelled.
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By Mary G Davies on 20 September 2019
Bolsover cruise club

Bolsover cruise club staff at meadowall are the best very helpful friendly and courteous we have always booked with Bolsover as we always get good service
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By Hazel Cawthorn on 20 September 2019
Above and beyond!

I recently booked a cruise for my wife and myself on Oceana and tried to contact our friends who go with as. I could not contact them on a land line or mobile and asked your rep Daisy if she could attempt to contact them for me. Daisy seems to like a challenge and kept on trying until eventually, she got through! Our holiday is complete thanks to Daisy’s persistence. You are a star and do Bolsover Cruise Club proud. Thank you so much.
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By John Dearlove on 13 September 2019
Good experience

My booking was handled well
My disappointment was i was told i would be sent tickets two weeks prior to departure.
What actually happened i wad sent a link to download them.
My sister had to do it for the four of us. Others going with me booked direct with rccl, so not sure what a travel agents roll is.
I had the dame problem in April with an agent booking pand o, this is why i chose to book with you.
The Internet has. A lot to answer for.
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By Maureen sibborn on 10 September 2019
Thank you

I have booked many cruises through Bolsover Travel and recommended many friends to do the same. All the staff are excellent so polite and professional, I do have to give extra thanks though to Poppy who has been absolutely A 1 especially during the recent launch of the winter Oceana cruises. Under great pressure for several days like me hundreds of people wanting to get away for a break this Autumn /Winter and thanks to Poppy and Bolsover staff we got what we wanted. Good luck for the future and carry on doing what you do so well.
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By David Corke on 10 September 2019
Service

We have had exemplary service at the hands of Melissa who I always contact direct as she has a complete grasp of our history, background and preferences.

She deserves a medal for her work and ethics.
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By Robert Sherriff on 03 September 2019
Simply brilliant

I switched from my usual agent to Bolsover Cruise Club because I was told they were exceptional. I must say they have lived up to that. Excellent service from start up to departure. Thank you very much Bolsover. I will be back.
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By Herman Boston on 29 August 2019
Well done everybody at Bolsover.

I have found your staff kind and thoughtful when I have had a problem. Nothing is too much trouble, because I am not very good with the internet they have been ready to help me. Well done, Bolsover yet again.
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By Janet Bright on 29 August 2019
Excellent Cruise Company

We have booked many, many cruises with Bolsover over the years and have always been very happy with them.

They have all your information on file, so that you don’t have to go through the rigmarole of names, addresses, passport numbers, insurance policy numbers etc. etc every time we contact them.

They even phoned us to tell us that we needed to renew our passports before the next cruise.

The cruise consultants are the most pleasant and helpful we have ever encountered, nothing is too much trouble.

Just tell them your requirements (budget/region/cabin type and location etc.) and they will do a live search to see what is available.

They almost always manage to beat any price you have been quoted and the whole experience is just first class.

They will even arrange a bespoke holiday for you (flights, cruise and hotel stays) without any obligation.

We will ALWAYS use them.
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By Thomas Nicholson on 29 August 2019
Jay Sout

We have all ways dealt with Jay Stout and have been most impressed with the standards and quality of services would all ways book with Bolsover they are always friendly
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By Ken Pollock on 27 August 2019
Just the Best

Thanks once again to Sophie Bedingfield for smoothly arranging yet another cruise for us. Bolsover have come up trumps with organisation each time we cruise, arranging just what we ask for; happy to answer all our queries & ensuring all notifications arrive promptly. We would recommend them to anyone who wants to ensure a smooth transition for their requests.
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By Pauline Lee on 27 August 2019
Thank you

Big thank you to Jennifer for all your help in enabling me to secure my holiday today. The Bolsover team always try to work with their customers to get a satisfactory conclusion. Thank you again.
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By Sally on 21 August 2019
Bolsover Appreciation

We are very happy to recommend Bolsover for we have booked every cruise with them and this is unlikely to change. This makes nine or ten with Cunard and about four with P and O.
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By Patrick Dawson on 20 August 2019
Another satisfied customer

Excellent service nothing is too much trouble always ready to go the extra mile.
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By H Johnson on 20 August 2019
Easiest way to book a cruise

We have used Bolsover Cruise Club for a number of years and they have always been efficient and given superb service. With one of us needing an adapted cabin, we can pose more difficulty than other people but we have always found the staff to be understanding.

We have recommended Bolsover to several members of our family and to many friends.

Cannot speak highly enough of the staff and all the help they have given us and, I am sure, will continue to give us with our new bookings.
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By Mrs Moira Findlay on 20 August 2019
Always used Bolsover

Over the years I can honestly say I have had excellent service from Bolsover. I will always trust them to help me with bookings etc.

I have also recommended you to my friends and never once have I had a complaint from them. Looking forward to booking my next cruise.
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By Carole Williams on 20 August 2019
Satisfied customer

I have dealt with Bolsolver for many years, having been recommended by a friend in the 1980s/1990s. I have never regretted taking up this recommendation. Bolsolver have booked 20/30 cruises for me and my late wife over the years and I have always been more than satisfied with the help I have received. Bolsolver staff have ALWAYS dealt with me in an efficient and pleasant manner.
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By M.O.J.Brown on 08 August 2019
Booking

Really gr8 service staff extremely helpful answering all my questions & giving useful advice
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By Mrs B Allberry on 05 August 2019
Excellent support

Just returned from an 11 day cruise on Celebrity Constellation but sadly the flight home from Venice was cancelled by EasyJet a few hours before departure. With little support from either Celebrity or EasyJet being offered, we contacted Bolsover Cruise Club and within a hour we had a new flight organised for the next day, plus a hotel. We cannot praise them enough for their help and support, they were superb and many of the other stranded passengers wanted to know who our agent was!
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By Bob Mitchell on 01 August 2019
Bolsover Cruise Club.

All went like clockwork as usual.

Thanks to all the staff.
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By L Lambert. on 29 July 2019
Excellent Bolsover

Have used Bolsover since way back when a passenger recommend you to us, would not use anyone else, Poppy our cruise consultant is the best, always treats us now like friends which she is now to us.
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By Mrs Roslyn J Parish on 29 July 2019
Brilliant Bolsover

As always, brilliant service. Doesn’t matter how many silly questions staff mostly know the answers and if they don’t they will find out.
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By Linda Healy on 25 July 2019
Excellent...as always.

Have used Bolsover since we first started cruising years ago. Their customer service is excellent, nothing too much trouble and no question unanswered. I would unhesitatingly recommend them to anyone.
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By Paul Nicholls on 25 July 2019
Always happy with Bolsover

We have been with Bolsover for 16 years. They are always helpful and polite and we cannot fault them. Hope to be with Bolsover for many more years. Well done. Not many firms give the level of service that you do.

Kind regards Jean Redding
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By Jean Redding on 16 July 2019
Trouble Free Booking

Bolsover was recommended to me years ago by a friend, previously I had been booking through High Street travel agents. Over the numerous dealings I have had with Bolsover staff, I have never encountered any problems. They are most pleasant on the telephone. On one or two occasions when I have been unable to answer my call, in not too shorter time, I get a call back saying they were sorry they were too busy at the time to answer my call.
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By HARRY MYLES on 16 July 2019
Appreciated

Thank you to all at Bolsover. Staff are always, helpful and friendly.

We appreciate the “Bon Voyage and welcome home ” messages.
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By Angie on 16 July 2019
Bolsover big thank you

Complete confidence in this company as we have dealt with them for many years now from giving advice to booking your cruise. Very conscientious, polite with genuine belief in themselves to offer you the best cruise ever . Always helpful and enthusiastic in knowing their job which give you the confidence to trust in their judgment
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By Charles Smith on 08 July 2019
Cannot do enough to oblige

Complete confidence in this company from giving advice to booking your cruise. Very conscientious, polite with genuine feed back.

Highly recommend bolsover.
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By Lynne Green on 01 July 2019
Thank you

Many thanks for all your help, from booking our cruise to the final week before departure.

Marie and Pete Lougheed
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By Marie lougheed on 24 June 2019
Sales.

Excellent sales staff👼, Admin letting the side down. 😠

Asked for our E-tickets to be printed as we haven’t got a printer. Sales always agree to this service but admin seems reluctant to fulfil this service for us.

Other companies offer this service so come on Bolsover Cruise Club take note!!
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By Mr & Mrs J. Marter on 24 June 2019
MR ROBERTS

FIRST CLASS SERVICE FROM ALL THE STAFF EACH TIME HAVING CALLED.
HIGHLY PLEASED TO FOLLOW UP WITH MY FRIENDS.
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By PETER ROBERTS on 20 June 2019
20 years of excellent service

We have used Bolsover for 20 plus years. They are courteous, knowledgeable, and communicative! Their phone system allows them to know who is calling which gives a special impression of being known before a conversation commences!

Altogether and simply excellent.
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By michael silver on 17 June 2019
Brilliant Company

I always use your company. Great service, nothing is too much trouble the staff go out of there way to make sure you enjoy the cruise. Special thanks to Bethany for all her help and kindness. Thank you Joy Willis.
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By Mrs Joy. Willis on 17 June 2019
ARCADIA And BOLSOVER

Exellent service as always and difficult to use anyone else
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By Peter brook smith on 17 June 2019
The very best

We have always had excellent service from Bolsover. Telephone booking is so easy, advisors are always friendly and helpful, always happy to answer our questions. If we book onboard we will always transfer the booking to Bolsover. Thank you for looking after us.
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By Raymond Cole on 10 June 2019
Excellent Service always

We have been dealing with Bolsover Cruise Club for the last 12 years. From our first encounter with them until now, they have given excellent service, nothing seems to be too much trouble, what ever questions we have had they have given prompt service. We recommend them to anyone who asks who we book with and we would not go anywhere else, even when we have booked on board ship we always transfer the booking to them. Long may you continue with this service.
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By Mrs P A Annable on 03 June 2019
Azura

Again fantastic trouble free booking from bolsover team sometimes we have a drive to the fabulous office where we are made to feel most welcome and a cup of coffee azura is our next ship and we look forward to booking g again with bolsover in fact wouldn’t even think of booking with anyone eles!! Down to the last detail all dealt with cannot thank them enough highly recommend
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By Mrs Maria Walton on 03 June 2019
Amazing Customer Service

Yet again, Bolsover Cruise Club have excelled themselves. The personal touch of an email wishing us Bon Voyage is the icing on the cake, again amazing customer service throughout the process which began almost 18 months ago, same Consultant throughout, Thank you once again, this is not goodbye as we have 3 more cruises booked with you!!! Thoroughly recommend to all my cruising friends! Thank you!!
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By Mrs Judith Harrison on 28 May 2019
First class job done!

It was with some trepidation that 18 months ago my friend and I booked our first ever cruise. BCC, and Adele in particular, was recommended to us and we are so thankful that we had such expert advice and recommendations. We returned home from our P&O Baltic Cruise to St Petersburg yesterday. On our last day aboard we arranged a second cruise on Aurora for next spring and BCC have taken over all the organisation for that now. Thank you Bolsover Cruise Club for choosing our cabins, explaining the various food and excursion options, advising us on coach bookings and so much more. All very much appreciated.
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By Barbara Howard on 28 May 2019
Cruise to Norway

Very happy with the service Bolsover cruise club offered they went the extra miles to make the booking a pleasure will certainly use them again.
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By Barry Lomas on 28 May 2019
could be better

enquired rather late about the cruise,and was put on stand by with promise to ring. noone did so a few weeks later I rang and there was a cabin available. As a long standing member nearly always booking with your firm did expect better.
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By mr and mrs bending on 23 May 2019
Professional Handling of booking.

We have no problem in recommending Bolsover Cruise Club, always very knowledgeable when answering inquiries. Staff are friendly from the first answer of phone call .Thank you for making booking so easy.
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By Susan Siberry on 17 May 2019
P and O cruises

Bolsover cruises are consistently efficient prompt and give excellent services. I have booked about 15 cruises with Bolsover and would not consider using any other agent.
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By Susan on 17 May 2019
Very satisfied

Made booking easy without the hassle.
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By Brian Atack on 13 May 2019
Bookings

I have always found Bolsover very efficient and always helpful.
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By Val Cann on 13 May 2019
Oriana Adriatic and Croatia

Have booked many cruises with Bolsover over the years. The staff are always friendly, helpful and efficient and always happy to deal with any queries
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By Anita Berry on 07 May 2019
We have used Bolsover Cruise Club for years and would not use anyone else.

They are very helpful and always so cheerful. They are good at getting the best cabins and prices.

They also sent me a birthday card for my 50th which was a lovely surprise. Well done all of you and thank you for all what you do to make our cruises fabulous.
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By Elaine Owens on 07 May 2019
"SIMPLY the BEST"

We have used Bolsover for over 20 years & they have always given us their best attention & are always so…. cheerful & helpful. We have always been given good advice & offered the best available help in our choice. Keep up your excellent customer service skills.
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By Patricia & John. Adams on 07 May 2019
CARRY ON CRUISING ???🛳🛳🛳

All I can say is that Bolsover have got spot on. Been with you for 17years nothing is to much trouble, staff are lovely people.so helpful. if u haven’t been with them u are missing out ! 🛳🛳🛳🚢⛴😎🥂👍
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By Linda and Cedric Nance on 07 May 2019
cruise with confidence

An excellent company that keep us informed of offers available and help as needed when booking a cruise.
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By Nicholas Goodwin on 07 May 2019
First Class

We have been dealing with Bolsover Cruise Club for a number of years and always had first class service from them. The staff are always polite and assist you in any way they can.
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By Mr & Mrs J.W.Mortimer on 30 April 2019
Excellent service

We have booked cruises for many years now with Bolsover Cruise Club. The service we get is second to none. All consultants have been so helpful and are also very knowledgeable . We would recommend this company to anyone who might be unsure about cruising or to anyone finding it difficult to decide which cruise to take.
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By Alan & Mo Herrington on 29 April 2019
Great Service

If you want consistent good service, then Bolsover Cruise Club has to be first choice. Helpful support where required and no hard sell for any booking
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By Roger Thorley on 29 April 2019
No change

No change at the Bolsover Cruise Club, still outstanding customer service, Simply the best!
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By John Hall on 29 April 2019
Thank you

You have given us so much help when we have neeed it. You’re always respectful and courteous. Thank you all.

Best wishes from Vern Dutton & Kay Parkin. xxxx
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By John Vernon Dutton on 25 April 2019
Superb Service

We have used your company for almost 20 years now and pleased to say that your service remains top class with helpful, cheerful staff who are always prepared to go the extra mile for us. Long may it continue.

Kind regards and congratulations.
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By Ken & Heather Edwards on 23 April 2019
Superb service!

We were gifted this cruise by some wonderful friends. OK, thought. Now the hassle starts, changing names and the admin stuff.
Top marks to Jodie, Lara, Noel and the team. The changes went smoothly. Everything just slipped into place.
If all of Life were to be like that, we live forever!
Thank you .
Prince Phil & Queen Mary A
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By Phillip & Mary Antwis on 08 April 2019
Constantly good service

We always receive excellent customer service and that’s why we always use Bolsover
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By Marlene Caddy on 08 April 2019
From mrs and mrs Paterson

Thank you once again for looking after us as always we just choose the cruise and you just sort everything out for us fabulous service thank you
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By Mrs and mrs paterson on 02 April 2019
Great service

I have used Bolsover on many occasions and found them excellent. The phones are answered promptly and if they need to call you back with prices they never fail to do so.

I like them a lot and would recommend.
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By Carol Guy on 02 April 2019
Excellent customer service

Have booked with BCC before and always had excellent service very knowledgeable. X
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By Ann Marcroft on 02 April 2019
Award winning cruise club

It is without doubt a very helpful cruise club , alway very helpful, alway ring you back, do every think you need , we have used them for some years, and will continue, and have past there name on to many others who now use them,
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By RICHARD. PENROSE-STEVENS.and Mr. Richard, Penrose - Stevens on 02 April 2019
The Cruise Company who care.

Since booking our first cruise with Bolsover Cruise Club a few years ago, me and my wife have always been looked after by Amber, a very knowledgeable young lady about cruising. A couple of weeks ago we booked our 8th cruise with Bolsover, again been looked after by Amber. My wife and I now consider Amber as a friend, not as a Cruise Consultant after all these years of looking after us. An excellent service every time, THANK YOU.

Just had a phone call from Wendy from Bolsover, saying would you like an upgrade to the Queens Grill on the Queen Mary 2 for our upcoming cruise in a few days time, the answer was YES, and would ring back the next day with all the details. Amber rang us the next day with all the details and told us what we wanted to know. A brilliant service. All we can say is thank you very much, Bolsover Cruise Club and Amber for looking after us.
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By ROBIN AND LYNN WOODALL on 02 April 2019
Bolsover the best in cruising

After many cruises booked we look forward to many more with the expert ,friendly advice from bolsolver very highly recommended from seasoned cruisers.
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By Susan faly on 18 March 2019
General

Always use BCC, never had a complaint or issue with them. A well trained polite and very helpful team, nothing is too much trouble. Would not hesitate in recommending them to anyone.
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By DRM on 04 March 2019
EXPERTS AT THE END OF THE PHONE

Having booked my most recent cruise with Bolsover via my personal agent, Kaitlyn Goulding I can only say the service received has been second to none. I also changed by departure airport at short notice and that was all handled smoothly with a second agent.

I’ve been home 3 days and have already had a call from Kaitlyn who is now handling my next year’s cruise. Well done Bolsover keep up the excellent service.
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By Marian Gallagher on 26 February 2019
Efficient always

We have always used bcc and never been disappointed. Will always phone back if they are busy and nothing is too much trouble. An excellent company.
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By Raymond Whiteley on 25 February 2019
Fantastic company, especially cruise consultant Nina!

This company really listen and provide amazing service and prices 🙂

After searching for a particular cruise online and visiting other agents, I approached Bolsover Cruise Club and Nina was amazing.

She took the time to listen to my requirements and offered several ways to get the best deal, including cruise only (and even went to the trouble of sourcing flights for us). There was no hard pressure selling which I had endured elsewhere.

As a teetotal cruiser (we do exist!), she found a deal without fancy drinks packages, with direct flights from my local airport (rather than schlepping to Heathrow and forking out for overnight London accommodation), with a 4* extra night in the embarkation city, 3 private transfers, fully ATOL protected and all for £1,000 cheaper than quoted elsewhere…

And Nina took the trouble and initiative to keep checking meal times, persevering in securing MyTime dining which wasn’t initially available.

We were fully informed of all decisions/possibilities: faultless One2One service.

Thanks Nina!
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By Clare Burkitt on 25 February 2019
Bolsover cruise club

Always excellent service and knowledgeable information.

Have used them for years and will continue to do so.

Always a polite friendly voice on the telephone and you feel as if they are really interested in you getting the best deal and a wonderful cruise.

Thank you.
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By Mrs V Walton on 25 February 2019
Fab service

We use Bolsover for every cruise lovely service always on hand to help with anything.
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By Jayne Gibson on 25 February 2019
The Best Cruise Club.

We have sailed with Bolsover for over 10 Years and cannot fault there Customer Service and Efficiency. Our Personal Cruise Agent Lisa Kennedy we have been with throughout and has always provided a 1st classs service.
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By Andrew McMillan on 18 February 2019
TOP TEAM

A very efficient company who provide a good service and keep us informed of promotions and future cruises.
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By Nicholas Goodwin on 13 February 2019
Rescue mission

A big thank you for helping us through a difficult position when my husbands passport failed to arrive in time for our cruise to Caribbean. They pulled out all the stops to help us and we were very grateful. Speaking to P&O arranging for us to change to a later date.
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By Mr & Mrs Bang on 11 February 2019
A great company and agent to deal with

Definitely a five star company and agent very helpful and knowledgable staff . If you have any queries and want to know anything all it takes is one call and the phone is answered straight away you are never kept hanging on waiting for your call to be answered and the staff are always helpful and polite I would always recommend them. We have used them many times and always will
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By Mr mrs hallewell on 11 February 2019
Caring for the cruiser

Bolsover always give us excellent service but credit to Susan for this years cruise, fully addressed our queries, however small, and never failed to return our calls.
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By Alison Kelly on 11 February 2019
Bolsover Cruise Club

Fantastic service the agents are very helpful and right from the start address us by name.

They are also very knowledgeable about different cruises and ports.

They even offered us an upgrade but unfortunately, we had to decline due to us needing a shower rather than a bath with shower over.

Whenever we have rung them even with the smallest query, we are never made that we were a being a pest.

Many thanks to all the staff.
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By Ann Wright on 30 January 2019
Simply the best

There really is no better company to deal with if you’re thinking of going cruising. Bolsover Cruise Club excel in every department from booking right through to sailing. Their knowledgeable, friendly and courteous staff are always available to answer any questions you may have. They have looked after our bookings for every cruise we’ve been on without problems. Absolutely first class service from a first class company.
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By Stephen Mounsey on 04 January 2019
Helping hands

We have used Lauren Straw for many of our cruises and she has provided incredible service. We had to cancel our August one as my wife was very ill and following losing her in September Lauren liaised with P&O to get me the same cabin with balcony as we already had booked for the cost of just me. She also had my link with our friends sorted out for the June one. Lauren you are a star, thank you.
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By L Keeble on 04 January 2019
Superb Service

We have booked several cruises with BCC and have found them to be very efficient and helpful. Our queries have always been dealt with in a friendly manner and, if they need to ring back, they do. They know what they are talking about and nothing is too much trouble. We can definitely recommend them.
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By Audrey Tompkins on 04 January 2019
Staff

I have booked with Bolsover for every cruise I’ve been on. This new year I’m going on the world cruise again and because I have had to do my own visas for India and Sri Lanka I will say I’ve been a little confused. Each time I’ve had to speak to Cheryl and April nothing has been too much trouble, Cheryl has gone above and beyond her job to help me sort things out. I am totally grateful for her help as I know I have been a menace. I recommend Bolsover to everyone I know.
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By Jean Watkinson on 02 January 2019
Bolsover CC is the Best.

With my husband, I used Bolsover Cruise Club for several years. We received the best possible attention, and have had many trips as a result. Sadly my husband died early in 2018, and there had been a break in our cruises. I decided I must finish the last cruise we were unable to do. I rang BCC and was immediately answered using my name. All my details were at their fingertips. I had no need to explain anything. I could not remember my Peninsular Club number, but Leigh knew it. I am now looking forward to my cruise, with everything in place. Nothing is too much trouble.
Bolsover CC, you are wonderful.
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By Mrs Doris Cox on 02 January 2019
Happy with the service

Professional and courteous with excellent product knowlege.
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By Alan Breban on 02 January 2019
First Class service

Excellent service from Bolsover Cruise Club over several years. Booking cruises through them as always been easy with their knowledgeable efficient service. They provide an excellent cruise booklet with all the details of the cruise booking. For us there is no better way to book a cruise and will certainly be using them again.
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By Mr Jeremy Davies on 18 December 2018